Last updated: October 5, 2026. This policy applies to all visitors and customers of sjcloths.com. By using our website, you agree to the practices described below.
Your trust matters
Privacy Policy
How SJ Cloths collects, uses and protects your personal information.
1. Information We Collect
When you visit or shop at SJ Cloths, we may collect:
- Personal details: name, phone number, email address, and shipping and billing address.
- Order details: products purchased, order value, payment method and delivery status.
- Account details: username and password (stored securely) if you create an account.
- Device and usage data: IP address, browser type, pages viewed and how you reached our site, collected through cookies and similar technologies.
- Communications: messages you send us by WhatsApp, email, phone, our contact form or social media.
2. How We Use Your Information
- To process, confirm, ship and deliver your orders.
- To contact you about your order, delivery, exchanges or refunds.
- To provide customer support and respond to your questions.
- To improve our website, products and shopping experience.
- To send offers and new arrival updates, only if you have opted in. You can unsubscribe at any time.
- To prevent fraud and keep our website secure.
- To meet legal, tax and accounting requirements.
3. Payments
We offer Cash on Delivery and other payment options shown at checkout. Where online payment is available, it is handled by secure third-party payment providers. SJ Cloths does not store your full card or bank account details on our servers.
4. Sharing Your Information
We never sell or rent your personal information. We only share it when necessary with:
- Courier and delivery partners, so they can deliver your order (name, phone and address).
- Payment providers, to process payments securely.
- Service providers such as website hosting, analytics and email tools that help us run the store.
- Authorities, when required by law.
5. Cookies
Our website uses cookies to keep items in your cart, remember your preferences, keep you signed in and understand how visitors use the site. You can disable cookies in your browser settings, but some parts of the store, such as the cart and checkout, may not work properly without them.
6. Data Security
We use SSL encryption and reasonable technical and organisational measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We keep your information only for as long as needed to fulfil your orders, provide support and meet legal and accounting obligations. After that, it is securely deleted or anonymised.
8. Your Rights
You may ask us to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Delete your account and personal information, where we are not legally required to keep it.
- Stop sending you marketing messages.
To make a request, contact us using the details below.
9. Third-Party Links
Our website may link to other sites, such as our social media pages. We are not responsible for the privacy practices of those websites, so please review their policies separately.
10. Children’s Privacy
Our store is not intended for children under 13, and we do not knowingly collect their personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
12. Contact Us
If you have any questions about this Privacy Policy or your data, please reach out:
- Email: info@sjcloths.com
- Phone / WhatsApp: +92 300 0000000
- Location: Rawalpindi, Pakistan
- Or use our contact form.